Availability and BCDR
High-level availability, backup, and continuity commitments for customer reviews.
Service Availability Approach
- Platform operations use monitored services with health checks and controlled deployment workflows.
- Runbooks and diagnostics are used to reduce recovery time and improve operational consistency.
- Changes are tracked in version-controlled manifests and deployment workflows.
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<h2>Backup and Recovery</h2>
<ul>
<li>Critical data paths include backup and restore procedures.</li>
<li>Recovery actions are documented and supported by operational runbooks.</li>
<li>When incidents materially affect customers, communication and recovery updates are provided.</li>
</ul>
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<h2>Business Continuity and Disaster Recovery</h2>
<ul>
<li>BCDR procedures are maintained as part of operations documentation.</li>
<li>Infrastructure topology and service dependencies are documented to support continuity planning.</li>
<li>Customer-specific BCDR questions can be addressed during procurement review.</li>
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