Data Retention and Deletion

Retention principles

We retain data required for service operation, security operations, and legal obligations.
Retention decisions balance customer rights, operational safety, and compliance requirements.
We limit unnecessary long-term storage where possible.

<section>
  <h2>Deletion requests</h2>
  <p>
    Send deletion requests to <a href="mailto:privacy@vostego.com">privacy@vostego.com</a>.
    Include account identifiers and authorized requestor details.
  </p>
  <ul>
    <li>Initial acknowledgment target: 3-5 business days</li>
    <li>Most standard requests are processed in normal support windows</li>
    <li>Complex requests may require additional verification and legal review</li>
  </ul>
</section>

<section>
  <h2>What deletion means</h2>
  <ul>
    <li>Primary account data is removed from active service paths based on request scope.</li>
    <li>Residual copies in backups are handled through retention expiry and backup lifecycle controls.</li>
    <li>Where deletion is restricted by legal obligation, we provide transparent explanation.</li>
  </ul>
</section>