Security Review Intake and SLA

Intake requirements

Customer name and primary reviewer contacts
Questionnaire or security template
NDA status and legal terms (if applicable)
Requested artifacts and target completion date

<section>
  <h2>Response targets</h2>
  <ul>
    <li>Initial response target: 3-5 business days</li>
    <li>Priority handling for active pilots and production onboarding</li>
    <li>Follow-up timelines provided when additional evidence is required</li>
  </ul>
</section>

<section>
  <h2>Ownership matrix</h2>
  <ul>
    <li>Security: control interpretation and risk language</li>
    <li>Operations: infrastructure/process evidence and runbook alignment</li>
    <li>Customer Success: coordination, timeline management, customer communication</li>
    <li>Legal/compliance: contractual and policy review where required</li>
  </ul>
</section>

<section>
  <h2>Review cadence</h2>
  <ul>
    <li>Security response materials are reviewed at least annually.</li>
    <li>Material infrastructure or policy changes trigger interim updates.</li>
  </ul>
</section>